Publication Title

Journal of Dispute Resolution

Document Type

Article

Publication Date

1-1-2013

Abstract

This working paper assembles empirical data from England, Australia and the United States indicating that individual clients do not evaluate their lawyers - as attorneys frequently assume - primarily in terms of the outcomes achieved. Rather, clients place greater weight on the quality of communication with their lawyers and are often disappointed by failure to listen carefully and explain clearly. The paper concludes with suggestive survey data that organizational clients may have similar views about the large firm lawyers that represent them. The author is the director of the Effective Lawyer-Client Communication Project and the National Institute for Teaching Ethics & Professionalism. The paper is based on a number of presentations in both the United Kingdom and the USA, most recently at the 2009 Annual Meeting of the Law & Society Association.

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External Links
Lexis Advance
SSRN

Recommended Citation

Clark D. Cunningham, What Do Clients Want From Their Lawyers?, 2013 J. Disp. Resol. 143 (2013).

DOI

10.2139/ssrn.1505616

Volume

2013

Issue

1

First Page

143

Last Page

158

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